Terms of Service

ARTICLE 1 - DEFINITIONS

  • Cooling-off period: the period within which the consumer can exercise their right of withdrawal.
  • Consumer: the natural person who is not acting in the course of a profession or business and enters into a distance agreement with the business.
  • Day: calendar day.
  • Continuing contract: a distance agreement relating to a series of products and/or services, where the delivery and/or purchase obligation is spread over time.
  • Durable medium: any means that allows the consumer or business to store information addressed personally to them in a way that makes future consultation and unchanged reproduction of the stored information possible.
  • Right of withdrawal: the possibility for the consumer to cancel the distance agreement within the cooling-off period.
  • Business: the natural or legal person who offers products and/or services at a distance to consumers.
  • Distance agreement: an agreement where, within the framework of a system organized by the business for distance selling of products and/or services, the agreement is concluded exclusively using one or more distance communication techniques up to and including the conclusion of the agreement.
  • Distance communication technique: a means that can be used to conclude an agreement without the consumer and business being in the same room simultaneously.
  • General Terms and Conditions: these General Terms and Conditions of the business.

ARTICLE 2 - IDENTITY OF THE BUSINESS

ARTICLE 3 - APPLICABILITY

These general terms and conditions apply to any offer made by the business and to any distance agreement and orders between the business and the consumer. Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance agreement is concluded that the general terms and conditions can be inspected at the business’s premises and that they will be sent to the consumer free of charge upon request.

If the distance agreement is concluded electronically, the text of these general terms and conditions may be made available electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the distance agreement is concluded where the general terms and conditions can be accessed electronically and that they will be sent to the consumer free of charge upon request, either electronically or in another way.

In cases where specific product or service conditions are also applicable alongside these general terms and conditions, the second and third paragraphs will apply accordingly, and in the event of conflicting general terms and conditions, the consumer can always rely on the provision that is most favorable to them.

ARTICLE 4 - THE OFFER

(Description of the offer, details of discounts, and consumer rights, as included in the previous response)

ARTICLE 5 - THE AGREEMENT

(Details on the conclusion of the agreement and the steps involved, as included in the previous response)

ARTICLE 6 - RIGHT OF WITHDRAWAL

When purchasing (non-personalized) products, the consumer has the option to terminate the agreement without providing reasons within 90 days. This cooling-off period starts on the day after the consumer or a representative appointed by the consumer receives the product.

During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to determine whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product with all delivered accessories and, if reasonably possible, in its original condition and packaging to the business, in accordance with the reasonable and clear instructions provided by the business.

When the consumer wishes to exercise their right of withdrawal, they must notify the business within 90 days of receipt of the product. The notification must be made using the contact form on the website or by email. After the consumer has notified the business of the wish to exercise the right of withdrawal, the consumer must return the product within 90 days. The consumer must provide proof that the goods have been returned in time, for example by means of a proof of shipment.

ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL

If the consumer exercises their right of withdrawal, the costs of returning the products are at the consumer’s expense. If the consumer has paid an amount, the business will refund this amount as soon as possible, but no later than 14 days after withdrawal, provided that the product has already been received by the web store or conclusive proof of complete return can be provided.

ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL

The business can exclude the right of withdrawal for products and services as described in the European Directive on Consumer Rights, but only if the business has clearly stated this in the offer or at least in good time before concluding the agreement.

ARTICLE 9 - PRICE

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates. The prices stated in the offer of products or services include VAT but exclude customs charges and import VAT, which will be borne by the customer.

ARTICLE 10 - CONFORMITY AND WARRANTY

The business guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of usability and/or reliability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement.

ARTICLE 11 - DELIVERY AND EXECUTION

The business will take the greatest possible care when receiving and processing orders for products and when assessing requests for the provision of services.

ARTICLE 12 - PAYMENT

Unless otherwise agreed, the amounts owed by the consumer must be paid immediately upon conclusion of the agreement. The consumer must pay the invoice amount within 14 days of the invoice date unless otherwise agreed.

In the event of non-payment or late payment, the consumer is legally in default, and the business may charge statutory interest and collection costs.

ARTICLE 13 - COMPLAINTS PROCEDURE

The business provides a complaints procedure that has been sufficiently publicized and handles complaints in accordance with this procedure.

Complaints about the execution of the agreement must be submitted to the business within a reasonable time, fully and clearly described, after the consumer has discovered the defects. The complaints will be answered within 14 days from the date of receipt. If a complaint requires more time for handling, the business will respond within 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed response.

ARTICLE 14 - DISPUTES

Dutch law applies to agreements between the business and the consumer. Disputes arising from or related to the distance agreement will be submitted to the competent court in the Netherlands.

ARTICLE 15 - ADDITIONAL OR DIFFERENT PROVISIONS

Additional or different provisions from these General Terms and Conditions may not disadvantage the consumer and must be recorded in writing or in a way that allows the consumer to store it on a durable medium.